{"id":31067,"date":"2025-09-02T16:28:48","date_gmt":"2025-09-02T14:28:48","guid":{"rendered":"https:\/\/www.lascaux.it\/?page_id=31067"},"modified":"2026-06-12T10:49:42","modified_gmt":"2026-06-12T08:49:42","slug":"aiss","status":"publish","type":"page","link":"https:\/\/www.lascaux.it\/en\/research-and-training\/aiss\/","title":{"rendered":"AISS"},"content":{"rendered":"\t\t
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Tuscany Region calls - AISS<\/b><\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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AISS - AI based service management suite<\/b><\/span><\/h2>

Project co-funded by PR FESR TUSCANY 2021\u20132027, ACTION 1.1.4, CALL No.2 \u201cR&D projects for MSMEs and Midcaps\u201d<\/b><\/p>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The AISS \u2013 AI Based Service Management Suite project aims to evolve the AskMe Desk platform into a service-management suite natively enriched with Artificial Intelligence and Machine Learning techniques, making the end-to-end digitalisation of service business processes accessible, fast and sustainable for businesses of every size, with particular attention to MSMEs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In more detail, the project evolves the current AskMe Desk by transforming it into a cloud-native architecture of containerised microservices, powered by a multi-layered data lakehouse that ensures a continuous data flow to the algorithms; the platform is designed to be compliant by design with the GDPR, the EU Data Act and the EU AI Act, reducing the regulatory-compliance risks and costs for its users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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To achieve this goal, the consortium delivers:<\/p>

  • a containerised microservices and data lakehouse architecture that is elastic, scalable and compliant with the most recent EU regulations on AI and data management;<\/em><\/li>
  • RPA+ and Generative AI modules for the creation and continuous improvement of service workflows;<\/em><\/li>
  • advanced knowledge-base management features based on LLMs, NLP and Reinforcement Learning, so that corporate knowledge feeds and strengthens automation;<\/em><\/li>
  • hybrid AI\/AL algorithms and meta-modelling for the analysis and optimisation of the entire service life cycle, with measurable impacts on operating costs, quality and productivity.<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Total eligible investment: \u20ac1,499,890.80<\/span><\/li>
    • Total grant awarded: \u20ac658,950.86<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Tuscany Region calls – AISS AISS – AI based service management suite Project co-funded by PR FESR TUSCANY 2021\u20132027, ACTION 1.1.4, CALL No.2 \u201cR&D projects for MSMEs and Midcaps\u201d The…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":30905,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31067","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/pages\/31067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/comments?post=31067"}],"version-history":[{"count":4,"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/pages\/31067\/revisions"}],"predecessor-version":[{"id":31072,"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/pages\/31067\/revisions\/31072"}],"up":[{"embeddable":true,"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/pages\/30905"}],"wp:attachment":[{"href":"https:\/\/www.lascaux.it\/en\/wp-json\/wp\/v2\/media?parent=31067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}